Frequently Asked Questions
If the info below hasn’t scratched your itch, send me a message and start it by saying
“HEY SARAH I CHECKED YOUR F.A.Q. PAGE AND WHAT I WANA KNOW ISN’T ON THERE YOU GIANT FOOL!…”
then, proceed to ask me anything you like!
Do you take custom orders?
This is my MOST frequently asked question!
The answer is, no. No I do not.
I am no longer a commission artist. I make what I want to make. Sorry friend!
My buddy Dani takes custom orders though: heydanistudio.com
Got International shipping?
Yeah man! Kinda. I don’t ship around the UK at the moment due to the VAT taxes that I don’t understand and freak me out.
Remember that COVID19 is still a thing, so shipping is a bit strange for us all at the moment.
If you dont see your country available in my shipping options - send me a message!
How long will my order take to arrive?
Depending on where you are in the world, 2 to 6 weeks. If you have ordered something from me, you should receive a tracking code (if you paid for tracked shipping). Pop that little guy into the search box on the Australia Post website to route your package’s course. Once I drop your parcel off at the post office, its out of my hands and up to the wonderful people in our postal system to get it safely to you.
Do you take
pre-orders?
Nope. I never really know what I’m making until I’m literally making it. I also do not take holds or pre-payment. Please don't ask me.
No. I have a terrible memory and I am a very disorganised person. Taking pre-orders means I have to accept money BEFORE I have “the thing” to send to you.. which means I have to remember I took your money and that I owe you “the thing”. It stresses me out!
Do you offer wholesale?
Nah, not for my pottery. My work takes me a long time to finish and pottery costs too much to create to work for wholesale prices.
I DO offer wholesale for my stickers, prints and enamel pins however! Email me
Are your mugs dishwasher safe?
Most of they are! I recommend you wash them on the top rack of your dishwasher just to be safe. Please remember that my ceramic pieces are functional ART so be gentle with them. Treat them to handwashing when ever you can.
BUT…
If you own anything with gold lustre OR resin on the ceramics, DO NOT use dishwashers.
Why are your prices so high?
My prices start at $120aud and go upwards from there. Everything I make is hand-created. My time and attention is devoted to each piece and therefore, they cost more than anything you could buy at Kmart.
If you cant afford my ceramic work, I always try and keep my shop stocked with other cute gifts that are in a lower price range! Stickers, pins, patches and prints are all available in my shop <3